Customer Service

Shipping & Delivery

DHL LogoWe ship all of our products world-wide from Bavaria, Germany with DHL. Express or priority shipping is optionally available at the checkout. The exact shipping costs will be calculated at checkout and depend on the destination. Shipments are usually dispatched within two business days.

Shipping Costs

Destination excl. VAT incl. VAT
Germany 4.20 EUR 5.00 EUR
European Union 12.61 EUR 15.00 EUR
Worldwide 25.21 EUR 30.00 EUR


All goods are taxable at a tax rate of 19% VAT. Customers from outside the EU do not need to pay VAT as well as business customers from the EU which are able to present us their VAT-ID. Please check before confirming your order. Tax cannot be refunded afterwards.

Payment methods

We offer multiple payment methods which may vary for some countries. Some payment methods may cost extra and some payment providers might charge you additional fees. Please get in touch with us if you have any trouble choosing the right payment option for you.